online forum

Chart: What Would Unsatisfied China Online Shopper Do?

According to a survey conducted by iResearch during last December and this January, almost half online shoppers will complain by making a phone call to the customer serviceĀ and leave a complaint on online retailer’s website. Nearly 20% unsatisfied online shopper will simply never buy from that online retailer; a small percentage of online shoppers may [...]

Over 117 Million Online Forum Users in China

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More than 117 million people in China used online forums in 2009, according to the Chinese Academy of Social Sciences. Since the 1990s, online forums have become an increasingly important gateway for expression of public opinion. Internet usage in rural areas, such as western China, has increased at a quicker rate than in more developed [...]