By 2022, 75% of consumer and small business loans will be made through automated processes supported by artificial intelligence, according to a forecast from IDC.
Check out IDC's top 10 forecasts for China's financial services industry in 2021.
1. smart loan decision
By the end of 2022, 75% of lending decisions in retail banking will be supported by emerging financial technologies, which highlights the acceleration of cooperation between banks and new financial technologies.
2. digital identity management
By the end of 2023, 5% of banks will improve customer experience, innovate business models, and achieve business growth through unified customer digital identity authentication.
3. booking transactions
By 2022, about 60% of the transactions in bank branches will be carried out in the mode of appointment. By introducing digital tools, banks will actively explore the unconscious connection between online booking and offline services.
4. insurance core system...
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