Taobao has launched package forwarding service for Singapore and Malaysia recently. When you purchase on Taobao or Tmall, your products would be send to forwarders first. It gives you flexibility to choose ship your package separately or together. You can check your package logistics information in your Taobao account. Now, the service covers Hong Kong, Taiwan, Macao, Singapore and Malaysia.
Here is a how to guide for Taobao package forwarding service.
Set Up an Oversea Address
You need to set up a new oversea address in your Taobao account. Once you set it as your default address, you can enjoy the package forwarding service directly while purchasing.
Package Forwarding Flow: Purchasing, Forwarders and Transshipment Warehouse
Step one: Choose your oversea address to receive your package, and choose package forwarding service.
Step two: Choose your forwarders and say yes to the agreements.
Step three: After you have paid for your product, wait for the sellers to send your package to the forwarder.
Step four: When your package arrives at forwarder, you can receive a notice from wangwang.
Step five: When you check your order, you can find the notice that says your package has arrived.
Package Forwarding Flow-From Forwarder to Oversea Address
After your package has arrived at your forwarder, next it will be shipped from your forwarder to your address oversea.
Step one: You can either choose to ship your package separately by pressing the orange button, or you could ship your packages together by pressing the green ones.
Step two: If you choose to ship your packages together, you will enter a page like this one below. Press the blue button to combine your packages.
Step three: Press the orange button to combine all your package orders in the waiting list together.
Step four: Then you have paid for your packages, and just wait.
Step five: You can check your packages information in logistics detail in your Taobao account.
Package Forwarding Flow-Confirmation
When you have received your packages, you could press the blue button to confirm and transfer your payment to sellers.