According to 10oEC.cn report released last month, top 10 B2C websites which faced most consumer complaints is shown above. Taobao ranked the first with 17.31% complaint rate, and its response rate to complaints was the lowest. Coo8 had the highest response rate to complaints, with 85%.
Consumers complaints on Taobao were mainly because of products quality. And Tencent e-commerce was complained about costumer services. Coo8, dangdang and xiu.com were complained of fake promotion activities.
Due to a lot of complaints about B2C platforms, the suggestion for consumers are:
- Save transaction details and documents
- Fully take advantage of B2C platform help center
- If it is necessary, hire a professional lawyer.