A SAP Hybris report shows that the current number of Internet users in China has reached 731 million, of which more than half use mobile Internet, whereby 4.69 billion users have mobile wallets. China is thus of the world leading level in terms of online shopping and payment innovations. Chinese consumer expectations of brands continue to […]
According to a survey conducted by Tencent Tech news, 40.3% of those who encountered counterfeit products purchase in online shopping in China will do no more than never visiting the same online store again. 32.2% complained and got the refund whilst 16 complained but failed to get the refund.
This is the part 4 of a series of posts that gives you insights on Chinese netizens behaviors from Sina Weibo. Part 1, Part 2, Part 3. Sina Weibo users development report in 2013 analyzed Weibo users social networking interactions, most of Weibo users would follow users with the same age. Within two years age […]
Baidu Zhidao is the world’s largest Chinese interactive Q&A community platform. Recently it launched Q&A community marketing platform for enterprises. Baidu Zhidao Enterprise Platform serves as corporations’ official customer service. The platform is offered for the enterprise users to communicate with their customers and lightens the burden of the high labour service cost, which can […]
Following up the fake customer service phone in Baidu search results, Baidu has officially launched a tool for companies to submit their customer service hotline for free. The “hotline box” is triggered when users conduct a search on Baidu for customer service phone number. Users can then dial the number displayed on the phone or […]